Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions (FAQ) page for Beltary.
We are here to answer your questions and make sure you have the best possible shopping experience. If you need further help, do not hesitate to contact us.
About Beltary
How can I contact customer service?
You can contact our customer service via the Contact us page or by email at contact@beltary.com.
What is your return policy?
Yes, we offer easy returns within 30 days on all purchases. For more information, please see our return policy.
Do you have a physical store I can visit?
We are an online-only store, which lets us offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our customer service for more details.
Where is Beltary based?
Beltary is an online store offering a selection of high-quality products, with delivery available across the UK.
Shipping
Do you ship internationally?
No, we currently only ship within the UK.
Do you offer free shipping?
Yes, we offer free shipping on all UK orders. For more information, see our shipping policy.
How long does it take to receive my order?
- Order processing time: 1 to 3 business days (Monday to Friday). Once your order has been processed, it will be shipped via one of our courier partners.
- Delivery time: 6 to 9 business days (Monday to Friday).
- Estimated delivery time: 7 to 12 business days (Monday to Friday), depending on your location in the UK.
You can view our shipping policy here.
How can I track my order?
You can track your order via our tracking page on our site.
Refunds and returns
Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window. To cancel your order within this window, please contact our customer service.
What is your return policy?
We have a simple, hassle-free return process. For all the details, please see our return policy.
What should I do if I receive a defective product?
If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 30 days. For more information, see our return policy.
How do I exchange a product?
For detailed information on exchanges, please see our return policy.
When will I receive my refund after a return?
Once your returned item has been received and inspected, your refund will be processed. Refunds usually appear on your original payment method within 10 business days. See our refund policy for more details.
